I had to sleep on the floor that night at a relative home.

She never offered me anything such as accommodations somewhere else, she never offered me any type of compensation for this unprofessional display of business practices, she never said anything to indicate to me that it was even a concern. She tells me again that I was given a call.I tell her that if they called I was driving and I was not expecting a call from the hotel I reserved a room at to tell me they are full!!!.She finally open the door and says it to me again.I am so mad for a few reasons. She walks away and returns with a stack of papers saying that they called me a few hours ago to tell me they were overbooked!!!!! I stated again (through the LOCKED door) that I reserved a room with a credit card. A lady finally comes and says, May I Help You?, all through the LOCKED Door. I traveled 9 hours to Alabama after I made a reservation at this hotel, only to get there and no one was at the counter when I knocked on the LOCKED door. I explained again that I had prepaid thu Orbitz and she responded they are closed, computers are shut down and if it was not for a computer glitch she would not have even been there this evening. Well to me that means they have kitchenettes. I was truly dumbfounded they were closed, after all they are a hotel? I was told they were an EXTENDED STAY hotel. She replied that she ran the reservations from Expedia and one other site (I do not remember the name but it was NOT Orbitz ) and I was not listed. I told her I had a prepaid Orbitz reservation for this evening. He did not have me on his list and he walked around the back and a lady walks out, who I believe was the GM. So by that time a gentleman walks over to me with a paper in hand and I tell him who I was and that I made reservations via Orbitz. So, ok I called this number and it went to voicemail, and I got a text back that said 'I can't talk right now, I'll call you back shortly'. Posted on the door was a ' we close at 7 pm' sign and call this number.

So, I pulled in and walked to the office.

I arrived at about 8:30 after a long day, and after some driving around I find it. All my typical hotels were booked so I found this place, pictures looked ok so I booked it.

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